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Returns Policy

We will accept returns or exchanges of any unwanted items within 14 days of purchase.

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To be eligible for a return or an exchange items must be unused, in the original condition that you received them in and in the original packaging.

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In the case of returns and exchanges of unwanted items, the cost of shipping is non-refundable.

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Please note that customised items: Custom Cut and/or Custom Swarovski are non-returnable

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Faulty Products

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Items which are faulty, or not as described can be returned and will be eligible for a full refund (including shipping costs) or an exchange within 14 days of purchase.

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We reserve the right to refuse refunds or exchanges of products, which do not meet the above requirements.

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Prior to any returns, please email

hello@ladytea.co.uk

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Payment Methods
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